Refund Policy

Can I return items?

During the COVID pandemic, we do not accept returns or exchanges if you ordered the wrong item or simply no longer want or like the item. If we send you the wrong product, a faulty product, or something that is not fresh, we will provide a refund. If you would like a refund for a product that meets these criteria, please take a picture of the product and email it to onlineshop@kootenay.coop. Please do not bring the product back to the store.